Our 2-day fast track programme, Validating Me: Therapeutic Dementia Practitioner develops qualities and skills necessary for a therapeutic relationship with people experiencing dementia, using a person-centred validation process, enabling them to have the conversations that matter. This approach is an emotional model of care.
Read more1:2:1 Living Well Our Plan (Family Carers Coaching Programme)
This refreshing new course provides a new way of learning the skills with the help of an occupational therapist and coach.
Read moreMAKING RE-ABLEMENT WORK FOR THE PERSON
Lead staff and their teams can begin to use reablement techniques that help people maximise their independence. Care and support practices become more effective from both the standpoint of outcomes for the person and using staff resources.
Read moreDESIGNING, IMPLEMENTING AND REVIEWING ACTION PLANNING
Managers can use the action planning tool to lead their teams through change and track quality improvement as a method of achieving.
Managers will be able to use the Action Planning tool as a continuous quality improvement through review and decision making for further actions.
Staff learn to involve the person and relatives and the person benefits from improvements that they have helped design.
Read moreESTABLISHING A CULTURE FOR QUALITY IMPROVEMENT IN HEALTH AND SOCIAL CARE: STRATEGIC AND ORGANISATIONAL ISSUES
Staff and managers gain insights into the value of undertaking quality improvement initiatives – More effective care and support for the Person, increased satisfaction with the service, fewer concerns and complaints, enhanced reputation of the provider organisation, better recruitment and retention of quality leaders and staff.
Read moreBEST PRACTICE IN DEMENTIA CARE: TEN KEY THEMES
Staff are able to work alongside people living with dementia rather than ‘doing things for them’. The person feels understood and involved in what happens to them. Family members feel confident in the quality of care and the organisation’s reputation as a good provider is enhanced.
Read moreENABLING STAFF TO DELIVER PERSON CENTRED CARE
Managers and those in leadership roles are able to provide the support staff need to fulfil their responsibilities to the Person and their relatives in person centred ways. Staff are motivated and feel valued. Managers are more effective in achieving their objectives, sickness levels reduce, recruitment and retention improve, efficiency savings accrue.
Read moreINVOLVING VISITING RELATIVES PURPOSEFULLY
Managers and staff can work co-operatively with the Person’s relatives and support them in fulfilling their visiting roles in the ways both they and the Person wish. Staff are able to work through concerns with the person’s relatives in positive ways building their trust and confidence in the Home.
Read moreEXPLORING THE RELATIVE’S VISITING EXPERIENCE IN CARE HOMES
Staff can identify factors that promote or inhibit positive relationships and person centred support in meeting the measures of good care and community that relatives use to judge the quality of the resident’s care (360 Standard Framework Outcome Standards for Relatives).
Read moreLANGUAGE, CULTURAL AND INTERGENERATIONAL DIFFERENCES
Staff gain insights into language, cultural and inter-generational differences that promote or inhibit positive relationships and person centred care in health and social care settings from the standpoint of older people.
Read moreEXPLORING THE RESIDENTS’ HOME LIFE, OCCUPATION AND ENVIRONMENT
Benefits:
Staff can promote positive relationships and person centred ways of achieving meaningful occupation and home life from the resident’s perspective taking account of the relative’s perspective and evidence based practice.
Participants: the programme is designed for all care staff, activities co-ordinators, lead care staff and care managers
Learning outcomes: participants will be able to:
1. Outline key features of a good care home life from the resident’s perspective
2. Using examples of outcome measures the resident uses to judge a good care home life, identify related staff actions and organisational support necessary for their achievement
3. Identify outcome measures residents use to judge a good dining experience and related staff actions and organisational support necessary to achieve them for residents of different abilities and needs.
4. Using outcome measures residents use to judge opportunities for spiritual support identify ways in which staff can help residents to follow their religious and cultural customs.
5. Outline the main responsibilities of staff in responding to residents who want to talk about things that matter to them
6. Identify the related contributions of the resident, care staff, activities co-ordinators and the resident’s close relatives in devising meaningful occupation and positive dining experiences as key elements of the resident’s community life.
7. Identify a learning need and agree an action plan with a timescale for completion
360 Forward courses and the Qualifications and Credit Framework (QCF): a perfect fit. Intermediate courses are designed to be responsive to employers and individual staff needs. In line with the QCF each course contains learning outcomes and assessment criteria.
EXPLORING THE PERSON’S PERSONAL CARE AND SUPPORT
Benefits:
Managers and staff can promote and achieve positive relationships and person centred ways of working with the person in providing their care and support and resolving their concerns and complaints. They know how to include the person’s relatives appropriately. They can access guidelines on best practice from valid sources to shape the care and support they give.
Read moreFACILITATION AND GROUP WORK SKILLS IN CARE SETTINGS
Managers and staff can enable individuals and groups to develop and use best practice in providing care and support to the person, their relatives and fellow colleagues. The can work positively with people to overcome barriers to learning and using new skills.
Read morePERSON CENTRED COMMUNICATION SKILLS: METHODS AND TECHNIQUES
Staff learn communication skills that build positive relationships between and among the Person, their relatives and the staff – the necessary basis for person centred care.
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